HOSPITALITY AND RETAIL ASSISTANT WORK PLACEMENT 

ABOUT WOLVES LANE

Wolves Lane Centre is a thriving community hub in Wood Green, dedicated to sustainable growing, education, social enterprise, and community engagement. The centre aims to develop and distribute wholesome food, foster the local food economy through education and enterprise, and promote a healthier, more sustainable food culture in the area. Thanks to funding from the National Lottery and the Mayor of London’s Good Growth Fund, we are undertaking a major site redevelopment, and work to ensure Wolves Lane’s long-term sustainability as a vibrant community space. 

JOB SUMMARY

The Hospitality and Retail Assistant at Wolves Lane Centre will play a pivotal role in providing excellent customer service and support in our hospitality and retail areas. This role is designed to offer practical work experience, skills development, and employment support for individuals who are looking to gain valuable experience in the hospitality and retail sectors while contributing to the vibrant Wolves Lane community.

Duration: 25 weeks, 2 days per week (negotiable) 
Reports to: Retail Manager
Pay: £10.75 ~ £13.15 per hour (negotiable to London Living Wage, depending on experience)
Application deadline: Midnight Monday 27th November 2023
Interviews: W/C 4th December 2023

HOW TO APPLY

Please read the role description and person specification below and let us know how you think your skills and experience makes this traineeship right for you. Attach a CV or statement of your work/volunteer history, as well as either a cover letter or a video. We welcome applications even if you feel you don’t fulfil every element of the person specification. 

Please send your application and equalities monitoring form to jobs@wolveslane.org with ‘Eco-build and Site Maintenance Assistant – (your name)’ in the email title.

MAIN RESPONSIBILITIES

  1. Greet and assist customers in a friendly and professional manner, providing information about Wolves Lane Centre and its products or services.
  2. Serve and handle customer orders, including food and beverages in our café, and retail products in our store.
  3. Maintain a clean and organised retail space, ensuring that products are well-displayed and appropriately stocked.
  4. Collaborate with the kitchen and Retail Manager to create a welcoming and inclusive atmosphere for all visitors.
  5. Operate the point-of-sale system for sales transactions and handle cash or card payments accurately.
  6. Assist in food preparation, including making beverages, and other light food items. Help clean and wash up.
  7. Follow health and safety guidelines for food handling, cleanliness, and maintenance of equipment.
  8. Work with the team to organise and support events, workshops, and activities held at Wolves Lane Centre.

PERSON SPECIFICATION 

Skills, Knowledge, Ability, Commitments  

Education and Experience

  • Aged between 18 and 25, or part of a specified beneficiary group (e.g., adults with additional needs, refugees).
  • No specific prior experience in hospitality or retail is required, but a passion for customer service and an interest in these sectors is a plus.
  • Willingness to learn and adapt to the demands of the role.

Skills and Abilities

  • Excellent customer service and communication skills.
  • Friendly and approachable, with a positive attitude.
  • Ability to work effectively in a team and independently.
  • Basic computer literacy, including experience with point-of-sale systems (training will be provided).

Personal Qualities

  • Enthusiasm for providing a welcoming and inclusive atmosphere for customers and community members.
  • Flexibility and adaptability to handle a variety of tasks and customer needs.
  • Empathy, patience, and a desire to contribute positively to the Wolves Lane community.

WORKING CONDITIONS

The role involves working in a fast-paced hospitality and retail environment. Work hours may vary, including weekends and special events, to support the Wolves Lane Centre’s activities and services.

ECO-BUILD AND SITE MAINTENANCE ASSISTANT WORK PLACEMENT

Role commencing December 2023 at Wolves Lane Horticultural Centre, N22 5JD 

ABOUT WOLVES LANE

Wolves Lane Centre is a thriving community hub in Wood Green, dedicated to sustainable growing, education, social enterprise, and community engagement. The centre aims to develop and distribute wholesome food, foster the local food economy through education and enterprise, and promote a healthier, more sustainable food culture in the area. Thanks to funding from the National Lottery and the Mayor of London’s Good Growth Fund, we are undertaking a major site redevelopment, and work to ensure Wolves Lane’s long-term sustainability as a vibrant community space. 

ABOUT THE ROLE

This Paid Work Placement at Wolves Lane Centre will be an integral part of our dynamic and inclusive community space team focused on eco-building and the maintenance of our food-growing and community site. This role is intended for individuals between the ages of 18-25 or those from specified beneficiary groups, such as adults with additional needs or refugees. The primary goal is to provide practical paid work experience, skills development, and tailored support to enhance employability while contributing to the development and upkeep of Wolves Lane Centre.

Location: Wolves Lane Centre, N22 5JD
Duration: 25 weeks, 2 days per week (negotiable) 
Reports to: New Build Coordinator 
Pay: £10.75 ~ £13.15 per hour (negotiable to London Living Wage, depending on experience)
Application deadline: Midnight Monday 27th November
Interviews: w/c Monday 4th December
Start date: w/c 11th December

HOW TO APPLY

Please read the role description and person specification below and let us know how you think your skills and experience makes this traineeship right for you. Attach a CV or statement of your work/volunteer history, as well as either a cover letter or a video. We welcome applications even if you feel you don’t fulfil every element of the person specification. 

Please send your application and equalities monitoring form to jobs@wolveslane.org with ‘Eco-build and Site Maintenance Assistant – (your name)’ in the email title.

MAIN RESPONSIBILITIES

  1. Participate in eco-building projects at Wolves Lane Centre, which will often include working alongside our professional construction contractors on the big build, working with a range of traditional materials timber, clay and lime, indoors and out.
  2. Contribute to the maintenance and development of our wider site and facilities here.
  3. To collaborate with the Wolves Lane Centre team to organise inclusive events and activities, engaging community members and promoting genuine participation at the grass roots level.
  4. Receive mentorship and guidance to build essential employment skills, such as teamwork, communication, time management, and problem-solving.
  5. Attend and co-facilitate training sessions and workshops aimed at enhancing knowledge of eco-building and infrastructural support for regenerative urban agriculture.
  6. Work closely with the Employment Support Supervisor to set and achieve personal development goals.
  7. Interact with fellow participants, the Wolves Lane Centre community, and our contractors onsite, in a positive, inclusive, and community-focused manner.

PERSON SPECIFICATION 

Skills, Knowledge, Ability, Commitments  

Essential Personal Qualities

  • Desire to engage in physical labour and outdoor work, both within and without our glass houses and partially complete new buildings, which will include exposure to various weather conditions.
  • Enthusiasm for sustainable and participatory practices in construction, and landscaping, aligned with the Wolves Lane Centre’s mission.
  • Empathy, patience, and a positive attitude in working with diverse community members.
  • Strong commitment to personal growth and employability development.
  • Openness to diversity and the ability to work in an inclusive, multicultural setting.

Essential Skills and Abilities

  • Strong teamwork and interpersonal skills.
  • Willingness to learn and adapt to various tasks.
  • Effective communication skills, both written and verbal.
  • Problem-solving abilities and a proactive approach to challenges.
  • Basic computer literacy (e.g., word processing and email).

Desirable

  • Aged between 18 and 25, or part of a specified beneficiary group (e.g., adults with learning disabilities, refugees).
  • Skills/experience in land based work, labouring, green building, construction, decorating. 
  • Comprehension of architectural information, construction drawings, 3D modelling, BIMx, and handbuilt models, ability to work to measure accurately across scales.
  • Low-budget design and build problem solving skills. 
  • Digital skills to support content generation for our comms, social media and fundraising efforts.
  • No specific prior work experience is essential; however, a genuine interest in eco-building, agriculture, and/or community development is advantageous.

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